Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

The size of the room and all that was included in my room was perfect. We had plenty of room for all our things and room to spread out and relax without tripping over anything. The breakfast buffet was awesome. Water pressure was amazing. Loved the patio area with the fire pits and furniture.

All of the staff were friendly and very helpful. The breakfast was really great. Our room was very comfortable and clean. When we requested for more pillows and towels we received them promptly. We would definitely return.

From entering the Embassy site, I was amazed by the cleanliness. The professional check-in experience was amazing. The suite was clean and when asking for extra bed linen , thatwas delivered promptly in a timely manner with a warm welcome and smile. The staff that provided around the around the clock cleaning detail services did an top notch job. I Never saw anything dirty, no spills went unattended. No matter which bathroom I utilized , I found them to be clean and odorless of no foul smells, clean and fully stocked. The bar, buffet and break out rooms were beyond exceptional. Ordering food was always fresh, hot and delivered in a timely manner. Menu selections were awesome too, to include pricing. My best and most exciting moment was the hot Breakfast attendance. When entering the breakfast area greeted with a smile and a good morning greeting. Food was prepared Hot,and fresh . Cleaning staff on hand to clean and sanitize immediately as needed. The entire staff that serviced the guest over the weekend did their jobs from the heart while treating all guest special. Some staff that stood out that made my grand daughter and I visit special were Aniyah. At check- in amazing warm welcome with a smile &. Desiree. Marquel. Exceptional was always cleaning each time that I saw him. He was even outside cleaning when I was sitting in my car. Shakur was awesome to me as well. Asking for bottled water was always presented in such an professional delivery. Ian , gave me a new outlook on noodles. He was very patient and did a wonderful job filling our stomachs at an affordable rate. Althea, wonderful in spirit and gave good menu suggestion when we ordered food from the bar. She even returned back to work earky the next morning and prepared a tasty omelet that warmed my stomach with joy. Lastly Mr Sullivan, he was very helpful. He shared good traveling / tips and and information for future tripsl. Overall the best lodging experience ever.

I loved the two room suite and the breakfast buffet. The hotel is clean and elegant. First class. I went there for a training and graduation ceremony.

Everything was great. Just didn't like how staff sometimes grab food from the line. Sometimes, they started to remove food 5 minutes before closing. The rates are costly. I feel this needs working on.